Sustainability at GoTo
Sustainability is integrated into everything we do as a company — from strategic planning and daily operations to business growth and stakeholder collaboration. It's not just embedded into our business, it is our business. We are committed to upholding the highest standards of Environmental, Social, and Governance (ESG) practices with a strong sense of accountability.
Three Zeros Commitments
Zero Emissions
Becoming a net-zero platform by decarbonizing direct and indirect emissions across our entire value chain
Zero Waste
Reducing and ultimately eliminating waste pollution from our direct business operations
Zero Barriers
Focusing on reducing barriers to inclusion and supporting socioeconomic growth within our ecosystem
Three Zeros Roadmaps
Our Three Zeros by 2030 sustainability commitments are not just for show, they’re embedded into the way we operate, strategize, and prioritize objectives. These commitments are also reflected in how we engage with our diverse stakeholders — including you — to ensure we are continuously creating value in all that we do. Each year, we commit to getting closer to "zero" — whether by reducing our direct and indirect emissions, diverting waste from landfills and the environment, or removing barriers to opportunity within our company and ecosystem.
These roadmaps demonstrate our progress in real time, as both a company and an ecosystem working toward the Three Zeros. They hold us accountable to our key stakeholders — including our consumers, driver-partners, merchants, employees, and shareholders — and outline how we will collectively achieve these commitments. Go Together, Go Far, for all of us, and for the planet.
Objective 2: Implementation of Zero Waste efforts across OpCos
Diverting all waste from landfill in GoTo-managed spaces
Launched waste collection program at Cloud Kitchen Tebet
Objective 2: Implementation of Zero Waste efforts across OpCos
Reducing excessive packaging and single-use waste from on-demand and financial technology services
Repurpose used cartons at Dilayani Tokopedia Warehouse in Surabaya and Makassar
Objective 1: Raise awareness of sustainable waste practices and circularity
Training drivers and merchants to better implement sustainable practices
E-book for GoFood Merchants and Tokopedia Sellers
Objective 1: Raise awareness of sustainable waste practices and circularity
Ensuring high visibility of sustainability related in-app features, merchants and campaigns
GoTo launched #DariAksiKecil & #TokopediaHijau campaign
Objective 2: Implementation of Zero Waste efforts across OpCos
Diverting all waste from landfill in GoTo-managed spaces
Extension of waste collection program to another 4 cloud kitchens
Objective 2: Implementation of Zero Waste efforts across OpCos
Diverting all waste from landfill in GoTo-managed spaces
Grand launch of waste management campaign at HQs in Jakarta
Objective 2: Implementation of Zero Waste efforts across OpCos
Developing options and features for users to adopt sustainable post consumption treatment (reusable, compostable and/or recycled with corresponding management system) on our platforms
Rolled out Opt-In Cutlery on GoFood, and reducing box usage in DilayaniTokopedia warehouses
Objective 2: Implementation of Zero Waste efforts across OpCos
Reducing excessive packaging and single-use waste from on-demand and financial technology services
Continuation of program to repurpose used cartons at Dilayani Tokopedia
Discontinue the usage of plastic air cushions
Optimize the accuracy of carton box usage in DilayaniTokopedia warehouses
Objective 1: Raise awareness of sustainable waste practices and circularity
Engaging employees in sustainable practices within workplaces and at home
Waste management campaign across all of GoTo’s employees
Reprioritize focus on waste management practices and facilities at the workplace
Objective 1: Raise awareness of sustainable waste practices and circularity
Engaging employees in sustainable practices within workplaces and at home
Launch waste practices at home program for GoTo's employee through our learning lab / NXT
Objective 2: Implementation of Zero Waste efforts across OpCos
Reducing excessive packaging and single-use waste from on-demand and financial technology services
Expand reduction in excessive packaging for directly controlled Tokopedia business lines and explore reusable packaging options for GoFood services
Objective 1: Raise awareness of sustainable waste practices and circularity
Training drivers and merchants to better implement sustainable practices
Continue training and webinar series for GoFood merchants
Repriotize focus on waste management campaign at headquarter office
Objective 2: Implementation of Zero Waste efforts across OpCos
Diverting all waste from landfill in GoTo-managed spaces
Launch of waste management campaign at GoTo's offices in Indonesia
Still focused on finding and testing alternative packaging options for GoTo's business partners
Objective 2: Implementation of Zero Waste efforts across OpCos
Developing options and features for users to adopt sustainable post consumption treatment (reusable, compostable and/or recycled with corresponding management system) on our platforms
Provide tested and scalable options for alternative packaging to be adopted by GoTo’s business partners through our platform
Objective 1: Raise awareness of sustainable waste practices and circularity
Engaging employees in sustainable practices within workplaces and at home
Waste management campaign for GoTo's employees in all Indonesia offices
Objective 2: Implementation of Zero Waste efforts across OpCos
Developing options and features for users to adopt sustainable post consumption treatment (reusable, compostable and/or recycled with corresponding management system) on our platforms
Waste management feature for users phase I
Objective 2: Implementation of Zero Waste efforts across OpCos
Developing options and features for users to adopt sustainable post consumption treatment (reusable, compostable and/or recycled with corresponding management system) on our platforms
Opt-in feature for sustainable packaging from GoFood Merchants
Objective 1: Raise awareness of sustainable waste practices and circularity
Engaging employees in sustainable practices within workplaces and at home
Waste management campaign for GoTo's employees outside Indonesia
Objective 2: Implementation of Zero Waste efforts across OpCos
Developing options and features for users to adopt sustainable post consumption treatment (reusable, compostable and/or recycled with corresponding management system) on our platforms
Waste management feature for users phase II
Objective 2: Implementation of Zero Waste efforts across OpCos
Diverting all waste from landfill in GoTo-managed spaces
Launch of waste management campaign at GoTo's offices outside Indonesia
Objective 2: Implementation of Zero Waste efforts across OpCos
Developing options and features for users to adopt sustainable post consumption treatment (reusable, compostable and/or recycled with corresponding management system) on our platforms
Launch waste collection program for user phase III
Objective 1: Raise awareness of sustainable waste practices and circularity
Engaging employees in sustainable practices within workplaces and at home
High awareness of waste management
Objective 1: Raise awareness of sustainable waste practices and circularity
Training drivers and merchants to better implement sustainable practices
High awareness of waste related issue
Objective 2: Implementation of Zero Waste efforts across OpCos
Diverting all waste from landfill in GoTo-managed spaces
100% completion for diverting all waste from landfill for GoTo-managed spaces
Objective 2: Implementation of Zero Waste efforts across OpCos
Developing options and features for users to adopt sustainable post consumption treatment (reusable, compostable and/or recycled with corresponding management system) on our platforms
100% completion to have sustainable packaging as an alternative on our platform and integrated waste collection through our ecosystem
Objective 2: Implementation of Zero Waste efforts across OpCos
Reducing excessive packaging and single-use waste from on-demand and financial technology services
100% completion to reduce excessive packaging and single-use waste in our directly controlled business lines and providing integrated options for our decentralized merchants.
Achieved
Partially Achieved / Deprioritized / Postponed
Ongoing
Upcoming
Main Target
Accreditations, Awards and Recognitions
Associations
GoTo's 2024 Sustainability Report
"Committed to Sustainable Growth", GoTo Group’s latest sustainability report, outlines our continued progress toward Zero Emissions, Zero Waste, and Zero Barriers. The 2024 report highlights the actions we’ve taken, key initiatives underway, and future commitments as we integrate environmental and social responsibility across every aspect of our growth.
DownloadGoTo's 2023 Sustainability Report
In GoTo's 2023 Sustainability Report, entitled "Reshaping the Future," we share our yearly progress and learnings of our Three Zeros commitments, and how we are leveraging our efforts to build a better future for our ecosystem.
DownloadGoTo Group's Environmental, Social and Governance (ESG) Framework
GoTo Group’s ESG Framework outlines our position, approach, and management strategy of all ESG-related risks and opportunities as a company and ecosystem. This document complements our annual Sustainability Report, which discloses performance and progress toward ESG targets in line with our Three Zeros commitment by 2030.
Download
About GoTo Impact Foundation
GoTo Impact Foundation (GIF) is an impact catalyst organization, combining the compassion of foundations with the innovation spirit of social entrepreneurs. Established by GoTo, our mission is to build innovation ecosystems to mobilize and deploy people, capital, knowledge, and expertise to tackle Indonesia’s intractable challenges such as waste management and digital inequality in Indonesia and beyond.
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