Sustainability at GoTo

Sustainability is integrated into everything we do as a company — from strategic planning and daily operations to business growth and stakeholder collaboration. It's not just embedded into our business, it is our business. We are committed to upholding the highest standards of Environmental, Social, and Governance (ESG) practices with a strong sense of accountability.

Three Zeros Commitments

Three Zeros Roadmaps

Our Three Zeros by 2030 sustainability commitments are not just for show, they’re embedded into the way we operate, strategize, and prioritize objectives. These commitments are also reflected in how we engage with our diverse stakeholders — including you — to ensure we are continuously creating value in all that we do. Each year, we commit to getting closer to "zero" — whether by reducing our direct and indirect emissions, diverting waste from landfills and the environment, or removing barriers to opportunity within our company and ecosystem.

These roadmaps demonstrate our progress in real time, as both a company and an ecosystem working toward the Three Zeros. They hold us accountable to our key stakeholders — including our consumers, driver-partners, merchants, employees, and shareholders — and outline how we will collectively achieve these commitments. Go Together, Go Far, for all of us, and for the planet.

Objective 1: Transition 100% of the vehicles on Gojek's platform to electric vehicles (EVs)

Develop Electrum’s business for production and procurement of 2W EVs

GoTo launches two-wheel (2W) EV pilot with up to 500 vehicles in South Jakarta

Objective 2: Transition 100% of GoTo's offices to renewable energy

Purchase of RECs (or its equivalent) for our offices

Purchased RECs for Gojek & Tokopedia HQ
25% of GoTo's total electricity consumption

Objective 1: Transition 100% of the vehicles on Gojek's platform to electric vehicles (EVs)

Develop Electrum’s business for production and procurement of 2W EVs

Establish partnerships for EV bike trials to find suitable business models for 2W EV production and corresponding battery ecosystem

Objective 1: Transition 100% of the vehicles on Gojek's platform to electric vehicles (EVs)

Develop Electrum’s business for production and procurement of 2W EVs

Heads of Agreement (HoA) with Pertamina through Electrum for battery infrastructure development

Objective 1: Transition 100% of the vehicles on Gojek's platform to electric vehicles (EVs)

Partnership engagements for supply of 4W EVs

Launched Mitsubishi commercial EV van pilot for GoSend and middle-mile warehouse deliveries

Objective 1: Transition 100% of the vehicles on Gojek's platform to electric vehicles (EVs)

Develop Electrum’s business for production and procurement of 2W EVs

Distribute 5,000 2W EVs to the GoTo ecosystem

Objective 3: Reduction of distances traveled in our mobility products

Implementing route and demand optimization or providing alternative mobility services

Streamlining our business lines and optimizing our mobility products for more efficient deliveries

Objective 1: Transition 100% of the vehicles on Gojek's platform to electric vehicles (EVs)

Partnership engagements for supply of 4W EVs

Pilot roll-out of 4W EV program to driver-partners

Objective 1: Transition 100% of the vehicles on Gojek's platform to electric vehicles (EVs)

Develop the market for production and procurement of EVs

Grow to 10.000 active electric vehicles in the GoTo ecosystem

Objective 2: Transition 100% of GoTo's offices to renewable energy

Renewable energy transition for GoTo offices

Establish dedicated sources of new renewable energy for all GoTo offices in Indonesia

Objective 1: Transition 100% of the vehicles on Gojek's platform to electric vehicles (EVs)

Develop Electrum’s business for production and procurement of 2W EVs

Infrastructure support and market-readiness for greater mass adoption of EVs

Objective 2: Transition 100% of GoTo's offices to renewable energy

Renewable energy transition for GoTo offices

Transition for international offices

Objective 1: Transition 100% of the vehicles on Gojek's platform to electric vehicles (EVs)

Electric vehicle transition in all markets

100% transition to EVs for our active 2W and 4W driver-partners

Objective 2: Transition 100% of GoTo's offices to renewable energy

Renewable energy transition for GoTo offices

100% transition of all office locations to renewable energy

Objective 4: Investment in high-quality offsets for GoTo's residual emissions

Investing in high-quality offset projects that can annually be used to offset GoTo’s emissions footprint

Generate enough supply of verified carbon credits to offset residual emissions after reduction efforts

2021
2022
2023
2024
2025
2027
2030

Achieved

Partially Achieved / Deprioritized / Postponed

Ongoing

Upcoming

Main Target

Accreditations, Awards and Recognitions

Eco-Business Awards
WEPs Awards
Baznas - Zakat Awards 2021
Bisnis Indonesia - Sustainability Award 2021
Bloomberg Technoz - Sustainability Award 2021
Contact Center World Global - Best Contact Center in Asia Pacific
DTKJ - Best Contact Center in Asia Pacific
LinkedIn - Top Companies Indonesia 2023
Fortune Indonesia - Best of the Best 2021
ISO 27001
ISO 27701
NAVEX - Best Contact Center in Asia Pacific
PCI DSS
Investor Trust - Best Contact Center in Asia Pacific
Tempo Media Group - Tempo Sustainability Award 2021
Transparency International Indonesia - Integrity Award 2021

Associations

Fortune Indonesia - Best of the Best 2021
ISO 27001
ISO 27701
NAVEX - Best Contact Center in Asia Pacific
PCI DSS

GoTo's 2024 Sustainability Report

"Committed to Sustainable Growth", GoTo Group’s latest sustainability report, outlines our continued progress toward Zero Emissions, Zero Waste, and Zero Barriers. The 2024 report highlights the actions we’ve taken, key initiatives underway, and future commitments as we integrate environmental and social responsibility across every aspect of our growth.

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GoTo's 2023 Sustainability Report

In GoTo's 2023 Sustainability Report, entitled "Reshaping the Future," we share our yearly progress and learnings of our Three Zeros commitments, and how we are leveraging our efforts to build a better future for our ecosystem.

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GoTo Group's Environmental, Social and Governance (ESG) Framework

GoTo Group’s ESG Framework outlines our position, approach, and management strategy of all ESG-related risks and opportunities as a company and ecosystem. This document complements our annual Sustainability Report, which discloses performance and progress toward ESG targets in line with our Three Zeros commitment by 2030.

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esg framework
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About GoTo Impact Foundation

GoTo Impact Foundation (GIF) is an impact catalyst organization, combining the compassion of foundations with the innovation spirit of social entrepreneurs. Established by GoTo, our mission is to build innovation ecosystems to mobilize and deploy people, capital, knowledge, and expertise to tackle Indonesia’s intractable challenges such as waste management and digital inequality in Indonesia and beyond.

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