Sustainability at GoTo
Sustainability is integrated into everything we do as a company — from strategic planning and daily operations to business growth and stakeholder collaboration. It's not just embedded into our business, it is our business. We are committed to upholding the highest standards of Environmental, Social, and Governance (ESG) practices with a strong sense of accountability.
Three Zeros Commitments
Zero Emissions
Becoming a net-zero platform by decarbonizing direct and indirect emissions across our entire value chain
Zero Waste
Reducing and ultimately eliminating waste pollution from our direct business operations
Zero Barriers
Focusing on reducing barriers to inclusion and supporting socioeconomic growth within our ecosystem
Three Zeros Roadmaps
Our Three Zeros by 2030 sustainability commitments are not just for show, they’re embedded into the way we operate, strategize, and prioritize objectives. These commitments are also reflected in how we engage with our diverse stakeholders — including you — to ensure we are continuously creating value in all that we do. Each year, we commit to getting closer to "zero" — whether by reducing our direct and indirect emissions, diverting waste from landfills and the environment, or removing barriers to opportunity within our company and ecosystem.
These roadmaps demonstrate our progress in real time, as both a company and an ecosystem working toward the Three Zeros. They hold us accountable to our key stakeholders — including our consumers, driver-partners, merchants, employees, and shareholders — and outline how we will collectively achieve these commitments. Go Together, Go Far, for all of us, and for the planet.
Objective 1: Build a diverse, equitable and inclusive organization for all
Increasing employee diversity and representation
Tokopedia Academy for START Women in Tech
Objective 2: Improve accessibility for all
Launch of product features to improve user accessibility in-app
Launch of Voice Over feature in Tokopedia
Objective 3: Facilitate financial inclusion and sustainable livelihoods through our platforms
Improving driver wellbeing and provide diverse opportunities for socioeconomic mobility
Partnership with CGAP as a strategic advisor to GoTo on drivers' sustainable livelihoods program
Objective 3: Facilitate financial inclusion and sustainable livelihoods through our platforms
Improving and expanding cross-platform integration for increased productivity and income generation opportunities
Launch of Gocek feature to allow drivers to earn extra income
Objective 3: Facilitate financial inclusion and sustainable livelihoods through our platforms
Expand financial products and services to accelerate financial inclusion for driver and merchant partners
Financial literacy program for drivers
Objective 1: Build a diverse, equitable and inclusive organization for all
Strengthening policies to ensure equity for marginalized groups
GoTo group's first Diversity, Equity and Inclusivity survey
Objective 2: Improve accessibility for all
Launch of product features to improve user accessibility in-app
WCAG compliant GoPartner App and Automated Message from Hard-Hearing Drivers to Consumers
Objective 3: Facilitate financial inclusion and sustainable livelihoods through our platforms
Improving driver wellbeing and provide diverse opportunities for socioeconomic mobility
Release small credit advances/cash loan pilot programs for drivers
Objective 3: Facilitate financial inclusion and sustainable livelihoods through our platforms
Improving driver wellbeing and provide diverse opportunities for socioeconomic mobility
Launch of pilot Housing Program for drivers' in Solo
Objective 3: Facilitate financial inclusion and sustainable livelihoods through our platforms
Expand financial products and services to accelerate financial inclusion for driver and merchant partners
Launch of Tokopedia's Financial Literacy Modules for merchants
Objective 3: Facilitate financial inclusion and sustainable livelihoods through our platforms
Expand financial products and services to accelerate financial inclusion for driver and merchant partners
Release small credit advances/cash loan pilot programs for drivers
Objective 1: Build a diverse, equitable and inclusive organization for all
Increasing employee diversity and representation
GoTo group's first gender pay audit
Objective 3: Facilitate financial inclusion and sustainable livelihoods through our platforms
Expand financial products and services to accelerate financial inclusion for driver and merchant partners
Launch of credit scoring for drivers
Objective 2: Improve accessibility for all
Expand financial products and services to accelerate financial inclusion for driver and merchant partners
Financial literacy program for drivers and merchants
Alignment commenced, but release of policies to begin in subsequent years
Objective 1: Build a diverse, equitable and inclusive organization for all
Strengthening policies to ensure equity for marginalized groups
Aligned policies to ensure equity for marginalized groups released
Gradually increasing gender diversity across the organization
Objective 1: Build a diverse, equitable and inclusive organization for all
Increasing employee diversity and representation
Improve gender diversity across the organization and leadership team
Objective 3: Facilitate financial inclusion and sustainable livelihoods through our platforms
Expand financial products and services to accelerate financial inclusion for driver and merchant partners
In house loan channeling for drivers
Objective 3: Facilitate financial inclusion and sustainable livelihoods through our platforms
Expand financial products and services to accelerate financial inclusion for driver and merchant partners
Increased financial participation for drivers
Objective 1: Build a diverse, equitable and inclusive organization for all
Increasing employee diversity and representation
Equal pay and diverse representation of all employees across management levels and OpCos
Objective 1: Build a diverse, equitable and inclusive organization for all
Strengthening policies to ensure equity for marginalized groups
Consistent policies to ensure equity for marginalized groups released
Objective 2: Improve accessibility for all
Launch of product features to improve user accessibility in-app
Standardized in-app accessibility across platforms under GoTo
Objective 3: Facilitate financial inclusion and sustainable livelihoods through our platforms
Improving driver wellbeing and provide diverse opportunities for socioeconomic mobility
Consistency in driver financial well-being and opportunity for socioeconomic mobility
Objective 3: Facilitate financial inclusion and sustainable livelihoods through our platforms
Improving and expanding cross-platform integration for increased productivity and income generation opportunities
Integrated cross-platform productivity and income generation opportunities
Achieved
Partially Achieved / Deprioritized / Postponed
Ongoing
Upcoming
Main Target
Accreditations, Awards and Recognitions
Associations
GoTo's 2024 Sustainability Report
"Committed to Sustainable Growth", GoTo Group’s latest sustainability report, outlines our continued progress toward Zero Emissions, Zero Waste, and Zero Barriers. The 2024 report highlights the actions we’ve taken, key initiatives underway, and future commitments as we integrate environmental and social responsibility across every aspect of our growth.
DownloadGoTo's 2023 Sustainability Report
In GoTo's 2023 Sustainability Report, entitled "Reshaping the Future," we share our yearly progress and learnings of our Three Zeros commitments, and how we are leveraging our efforts to build a better future for our ecosystem.
DownloadGoTo Group's Environmental, Social and Governance (ESG) Framework
GoTo Group’s ESG Framework outlines our position, approach, and management strategy of all ESG-related risks and opportunities as a company and ecosystem. This document complements our annual Sustainability Report, which discloses performance and progress toward ESG targets in line with our Three Zeros commitment by 2030.
Download
About GoTo Impact Foundation
GoTo Impact Foundation (GIF) is an impact catalyst organization, combining the compassion of foundations with the innovation spirit of social entrepreneurs. Established by GoTo, our mission is to build innovation ecosystems to mobilize and deploy people, capital, knowledge, and expertise to tackle Indonesia’s intractable challenges such as waste management and digital inequality in Indonesia and beyond.
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